FAQs

Brief list of FAQs

what should I create an account on mountainor.com

Creating an account on mountainor.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register with an account. Such as easy and fast shopping by saving your preferences and tracking your order history.

what do I do if I have forgotten my password

If you have forgotten your mountainor.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you an email containing a link to our site which you can follow to create a new password. You may also contact a customer service representative at care@mountainor.com

Can I make changes or cancel the order after it is confirmed.?

We request you to contact us as quickly as possible if you want any changes with your order just after making the payment. Changes, such as related to the product ordered delivery address or cancellation of the order can be done only if it’s not dispatched from our warehouse

How do I track my order

By viewing ‘Customer Profile’, you can find the status of your order, as well as the history of your previous orders. After we receive your order, we will automatically send you an email with your order number and details attached. In case you do not receive your tracking details, please contact us via email at care@mountainor.com and we can track your order.

what to do if payment is deducted but the order is not proceeded/ order confirmation is not received

The amount deducted gets credited back to your account within 5-7 working days if the order is not processed. In a case, you do not receive the refund we request you to kindly contact our customer care department via email at care@mountainor.com with the order confirmations details.

My order has shipped but not delivered yet, what should i do?

It could be because the order is still in transit and will arrive in the given time frame. For more details, you can track your order or contact our customer care department via email at care@mountainor.com or call us at +91 7385192924

How long will it take to receive my order?

Once your payment has been completed successfully, it may take 3 to 5 working days for delivery depending upon your pin code/location.